Comments on: FTD.com’s Flowers Screwup

By: Finding Florist

Finding Florist — Tue, 22 Jan 2008 09:56:04 +0000

Well, FTD are the best one but still they have some latency in tehir service at peak time. I have used them a lot and never found any problem

By: pamela

pamela — Sat, 02 Jun 2007 00:19:34 +0000

DONT ORDER FROM THE FLORIST..FLORAL ORIGINALS BY GREGORY SCOTTE..YOU WILL LOSE YOUR MONEY AND NO DELIVERY WILL BE MADE….

By: pamela

pamela — Sat, 02 Jun 2007 00:16:21 +0000

all i can say is ..rip-offs..this company floral originals by gregory scotte are thieves. i placed my order online to send flowers to a firend of mine who was going thru kemo..the company took my money and NEVER made the delivery. when you call the co. all you get is their answering service who says they will forward the info. to the company and someone will call you back..no-one does..ive left at least 8 mess. before i gave up on that route. i contacted the bbb and they rated the flower shop an “F” they have lots of complaints there from other customers who this company did the exact same thing as me to them..also complaints on complaints.com and on the companys webpage customer reviews..all bad and all saying basically the same as me..i want people to know what i didnt at the time i place my order..dont order from these people they are rip-offs skeemers and thieves…

By: Michael Smith

Michael Smith — Mon, 28 May 2007 01:52:00 +0000

On May 8th 2007, I ordered flowers for My Mother from 1800Flowers. They were supposed to be delivered the next day (May 9th, 2007), well in time for Mother’s Day which was May 13, 2007. On May 16th, I got as call from my Mom. SHE NEVER RECEIVED THE FLOWERS!!!!

I contacted 1800Flowers that night. After arguing with them for several minutes, a Supervisor finally cam on and promised TO DELIVER THE FLOWERS AND GIVE A FULL REFUND.

I never received notification of the delivery, and I never saw my bank account credited anything. I called my Mother to find out that they finally were delivered on Saturday (TEN DAYS LATE, AND SIX DAYS PAST MOTHERS DAY).

I called 1800Flowers today (MAY 22nd) to find out what happened to my refund, as was told that they never refund the whole amount if the flowers are eventually delivered. They claimed that they had nothing in the notes about it.

I demanded to speak to a supervisor, and when I told him that I would tell everyone I know how I was treated, I was told to do whatever I had to do.

So, I am here to tell people not to do business with this company. THEY LIED TO ME. They ruined my Mother’s Mothers Day. They are not to be trusted, and I am telling everyone not to do business with them, unless they find such treatment acceptable.

By: DONE WITH ONLINE FLOWERS

DONE WITH ONLINE FLOWERS — Wed, 25 Apr 2007 00:35:14 +0000

I am just fed up with online flower companies. For Valentines day, i ordered roses for my wife and flower arrangeents for the three lovely women i work with (friends only!) from 1800FLOWERS. These orders were placed several weeks before the big day. The orders were shipping to two different addresses. Guess what? NONE of the flowers made it on Valentines Day!! Here i am with egg on my face with FOUR women accusing me of not getting them flowers! I have to admit that at the very least,1800flowers did credit me back both orders very promptly.
NOW…Today,04/24/07 is my 14th wedding anniversary….I ordered flowers for my lovely wife at FLOWERSUSA, which by the way is owned by FTD. Can you guess what happened?? I’l bet you can…NO FLOWERS SHOWED UP TODAY!!! They told me that the order must have gotten lost! its like its a huge national holiday today or anything. How is that even possible in todays internet age?
Do I look like an A**hole or what???
I give up! I cant win apparently. I will stick to local florists only. No more wil i give my jhard earned cash over the net to any flower order takers.

By: hateFTD

hateFTD — Wed, 28 Mar 2007 19:20:01 +0000

FTD just ruined my Valentine. I do not see my boyfriend often and he decided to send me balloons and flowers. he ordered 7 balloons which I got on valentines day. but i did not receive the Tulips he ordered until the next day…Feb 15, 2006. I received them alright, but..they were wilted and 6 short!!! We tried to call to complain almost everyday but the phone will just ring forever, so there was no way to leave a message. then we tried to leave a message online but stupid complaints window will not accept my complaint because the order number i put did not exist in their system..Im really upset and we will never use FTD ever again. I will reporte them to Better Buisness Bearau!!!

By: Manorville

Manorville — Sun, 11 Mar 2007 14:39:44 +0000

Consumers and Real Florists were both hurt this past Valentine’s Day. It wasn’t the first time and certainly will not be the last.
Real Florists represent the interest of you, the consumer, and as someone mentioned above in a previous post, no longer have any use for any middleman.
A Real Florist fills your order to value, does not add any hidden charges or gimmicks and does the job the way it’s supposed to be done.
Drop shipping via Fedex, UPS & DHL just doesn’t cut it in the real world and never will.

Visit FloristDetective.com for much more information. You’ll be glad you did !

By: David

David — Mon, 26 Feb 2007 14:57:15 +0000

I ordered online from Floral originals.com a standing spray for a funeral in Paradise California. I provide the name of the deceased the Mortuary name and address and payed by credit card a total of $119. Two weeks later I speak to my sister in law who was the surviving child of the deceased. The flowers never came, the card of course was not there either, but the charge remains on my credit card. I contact the florist, who is located in all places…beverly hills ca. No response. I contact FTD, hoping that they at least have a code of ethics for their member florists, their response…, go back to floral originals.com. Chances are that I will never see my money again. The nerve of these florist providing a customer satisfaction guarentee. The only guarentee is that they will rip you off.

By: chris

chris — Mon, 26 Feb 2007 09:22:14 +0000

THOUSANDS experienced this problem this valentines day… and there’s a little memorial to that fact… dontuseftd.com!

By: PETE

PETE — Fri, 23 Feb 2007 21:01:18 +0000

I oredered flowers for 2 weeks ago for Valentines day and they still haven’t been delivered yet and all get from their stupid customer service web site is the computer generated response. I believe they don’t care and feel that they are the only web or 800 number anyone will call to order flowers. I am presently looking for an attorney to get their attention. I will never order from them again and am encouraging all my friends and relatives to do the same.