We got our phone bill this month, and my parents noticed a charge from a company called Galacy Web Hosting. Looking back, it seems we’ve had this charge for awhile, but never noticed it (don’t ask me why). Anyhow, they called up ILD Teleservices, who Galacy was going through for the charge it seems. They were put through to Galacy web hosting, and the guy there played back a recording from January of me agreeing to sign up for web hosting and to the fee.
I remember the conversation. I did agree to do the survey, but never to web hosting. Why would I need web hosting? I do it myself, and if I grew tired of that, I know people at places who can host me for free. I am pretty confident they have digitally altered the conversation, rearranging parts of it to make me sound like I was agreeing.
I’m not the only person this has happened to. There’s a whole list of complaints about them and Integratel (they appear to be related).
My mom got the service removed, but apparently, we couldn’t get the account creditted. So I called them back. I started by calling ILD. When I mentioned Galacy, the girl on the phone just kind of sighed, and said they get this a lot about this company. They said they’ll make sure it’s off our account, and to call up Galacy. I called up Galacy and got the same person my mom got this morning in the billing department. He recognized our number immediately, and quickly said he would credit all past bills. I made him confirm this. It’s a shame I didn’t get it on tape though.
We’ll see what happens here, but if anybody gets a call from Integratel or Galacy Web Hosting, hang up immediately. Even if you don’t agree to anything, you may be agreeing to everything.