I’ve been using FTD for a couple of years now with no complaints. So naturally, when it was time to buy flowers for my girlfriend for Valentines day, I went back to FTD. My girlfriend couldn’t come visit this week due to being sick, and I wanted to surprise her with a nice bouquet. The website guaranteed that the flowers would arrive in time, so I didn’t give it a second thought.
On Valentines day, around late afternoon, I received an e-mail saying that my order was being postponed a day. I was pretty upset by that, and ended up telling my girlfriend that flowers were coming but that they wouldn’t be on Valentines day. But that’s okay, right? One more day can’t hurt too bad.
They never came.
Today I received an e-mail simply stating my order has been canceled. Nothing more. No explanation. I tried to call up FTD and couldn’t even reach their customer service line.
It seems I’m not the only one.
Has anyone else experienced this problem this Valentines day?
Update: With Mikey’s inspiration (see the comments) I’m opening this up to more general flower screwup stories.